Recently, a wave of new technologies is sweeping our local supermarkets, scan and go is where we scan the items while we shop and at the end just pay through a smaller till system.
It’s a controversial topic, as Critics have argued its automation putting traditional jobs at risk. With a computer just getting the details from the handset, it puts the traditional checkout colleague out of a job.
Having seen two local supermarkets adopt the technology, I thought it was about time to give it a spin.
Tesco: Scan as you shop.
My first test was my local Tesco in Chester-Le-Street, having recently bought the technology in, I scanned my club card and began scanning. The hardware is a small little gun, the scanner worked perfectly when pressed and the accuracy was second to none.
The handset touchscreen was a little unresponsive and unruly. Seeming to be jammed on a press by my massive fingers.
At the checkout, it was a case of just scan a barcode and it should work, but in practice, it wasn’t that. and after two attempts, the barcode family worked, but a service check was needed and this would be the downfall for this.
Stood to wait for 5 minutes for a response, the handset comport gave up and I had to rescan my basket completely, Thank goodness I only had a few items, imagine if I had done a full deep trolley shop? I’d be at it for hours on end.
after everything was scanned and put in the packing area, my payment method wasn’t restricted to one form, I could split pay and even scan my club card for some more points, Having just the right change I paid and departed with my packed bags
Overall, the system was a letdown and needs desperate work to it, having been served checked and forced to rescan everything, I’m not in a hurry to redo that again,
Asda: Scan and Go
After my trip to Tesco, I decided to venture to my local Asda at Washington, Asda had had this technology in for a while and heavily promote it at the shop entrance.
After spending over 5 minutes trying to get the registration form to work, my handset came alive and thus my scanning game began. Asda’s system is more refined and polished, the user interface is simple and easy to use, the touchscreen was more responsive.
Even though being polished, I could visibly see the android user interface underneath. A small problem but one that makes it look shelf bought and not bespoke. It just devalues the system a little
Throughout my shop, the scanner had more accuracy and a smaller range to scan in, reducing the risk of error in scanning. I was able to scan my item in front of other items and not worry about accidentally scanning the wrong thing.
At the checkout, the handset seemed to present the need for a colleague to come over, the screen had confused me with a question and I had pressed the wrong button, the instructions were clear on the handset but the question wasn’t.
After having that sorted, my handset was whisked away to go back to the front. My payment method was restricted to card only. a bit restrictive for the budget savvy person like myself who prefer spending cash rather than card payment.
Overall, both systems are good and well done, although with the hiccups and little issues. Something just didn’t seem right to a shopper like me. I prefer the human touch, the banter you get can be amazing so I’ll just stick to the checkout. I’ll never be truly convinced that shopping should be antisocial. It’s the funniest thing an adult can do!